Customer Service is an Essential Social Skill that can only be acquired by learning and behaviour modification. Would you like to make heroes of your service delivery staff? Do you want your employees to understand how service fits into the culture of your company and the role he or she plays in it? Do you want to influence your company’s revenue and profitability through client retention strategies? Attend the Masterclass and learn from our robust curriculum on topics such as: The Psychology of Customer Service; Diversity in Customer Service; Earning Customer Loyalty; Adapting to Customer Behaviour Styles; How to Manage Service Breakdowns; Emotional Intelligence and its role in the workplace; The Art of Small Talk.
Venue: 30 Kudirat Abiola Way, Ikeja, Lagos
Date: July 28, 2018